Booking & Cancellation Policy
1. Booking Policy
Appointments and class reservations are required for all services at Enivid Fitness. We recommend booking your sessions at least 12 hours in advance to ensure your preferred time slot is available. Bookings can be made directly through our website, mobile app, or by contacting your coach via email.
2. Cancellation & Rescheduling
We understand that life happens. However, to respect the schedule of our coaches and other members, we require at least 12 hours' notice for any cancellation or rescheduling of personal training sessions or small group classes. If notice is provided less than 12 hours before the scheduled time, the session will be forfeited and charged in full.
3. No-Show Policy
Failure to attend a scheduled session without any prior notice will be considered a "no-show" and will result in a full session charge. Repeated no-shows may result in a suspension of booking privileges to ensure all active members have fair access to training slots.
4. Late Arrivals
Sessions that start late due to a client’s arrival will still end at the originally scheduled time. This ensures that the coach’s schedule and subsequent client sessions remain on track. We recommend arriving 5-10 minutes early to warm up and be ready for your start time.
5. Refunds & Expirations
Training packages, class passes, and monthly memberships are non-refundable. Most packages have an expiration date (typically 90 days from purchase) which will be clearly stated at the time of purchase. Please ensure you are able to commit to your training schedule before purchasing a package.